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Citizens Advice Offices across Hertfordshire

Stay #ShopAware and be safe when shopping online:

✅ Make sure you’re buying from an official website
✅ Confirm the return policy
✅ Pay by card to get extra protection if things go wrong

Find out more on our website ⤵️

⚠️ By the end of September, we’d already helped more people who can’t top up their prepayment meter this year than we did for all of 2022.

And 2022 was higher than the previous 10 years combined.

Join our November cost-of-living briefing to hear more ⤵️

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    Your Message

    When we record and use your personal information we:

    • only access it when we have a good reason
    • only share what is necessary and relevant
    • don’t sell it to commercial organisations

    We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you’d like more information about how we’ll use your data.

    We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation, trade union membership and political opinion. If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
    • Give you advice
    • Help us gather data to improve our service
    • Support our research in a way that you can’t be identified

    We’ll make sure all your information is kept safe in our secure case management system. By ticking the box below you, consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

    Yes, I give explicit consent to you holding my personal and special category data.

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